Workshop Policies
Quotes & Estimates
· All quotes are valid for 30 days unless otherwise stated.
· Quotes are based on the information and files provided. Any revisions, additional design work, or changes to materials may require an updated quote.
· All estimates are non-binding until the job is reviewed for feasibility and materials are confirmed in stock.
Deposits & Payments
· A 50% deposit is required to begin work.
· Any remaining balance is due upon pickup or before shipment.
· Payment methods accepted: cash, credit/debit, Venmo, or Zelle.
· All sales are final once production begins as each item is custom made.
Turnaround & Rush Orders
· Standard turnaround:
- 3-7 business days for most physical jobs, depending on workload and complexity.
· 1-2 business days for most digital jobs, depending on workload and complexity.
· Rush service available on request. Incurs a minimum of a 50% additional fee for within 48 hours or 100% for same-day (if feasible). Fee may increase depending on complexity of the project.
· Turnaround times begin after deposit and proof approval.
Design Files & Proofs
· 1 digital proof (rendering or layout) is included with each custom design.
· Additional revisions or alternate versions are billed at the standard rate.
· Customer is responsible for approving all proofs before production.
· Once production begins, no design changes can be made without incurring additional cost.
Cancellations & Refunds
· Orders canceled before design or setup begins are fully refundable.
· Once design, machining, or printing has started, all completed work will be charged and any remaining deposit amount returned to the customer.
· Refunds are not given for customer errors (wrong dimensions, typos, etc.) once customer has approved the work.
Intellectual Property
· All original artwork, CAD models and programming remain property of Wildflower Workshop until paid in full.
· Raw design files are not released unless included in the quote.
· Client-supplied artwork remains the property of the customer; the shop assumes the customer has legal right to reproduce submitted designs.
Warranty & Liability
· No warranty is provided on customer-supplied materials or parts.
· The shop is not responsible for indirect damages or losses caused by delay, misuse or improper installation.